Refund & Exchange Policy

*Effective Date:** January 9, 2024

At LucknowCakes.in, we are committed to delivering fresh, high-quality cakes and gifts. Customer satisfaction is our priority. Please read our Refund & Exchange Policy carefully before placing an order.

1. Perishable Products

Our cakes, flowers, and other perishable items are freshly prepared and are **not eligible for return or exchange** once delivered, except in cases where:

* The wrong product was delivered.
* The product was damaged during delivery.
* The product is spoiled or unfit for consumption upon delivery.
* The delivered product is significantly different from the product ordered.

2. Reporting an Issue

If you receive an incorrect or damaged product, please notify us:

* Within **2 hours** of delivery.
* By providing your order number along with clear photographs or a video showing the issue.

Claims made after the reporting window may not be eligible for a refund or replacement.

3. Refund Eligibility

Refunds may be approved if:

* We are unable to fulfill your order.
* Your order is cancelled by us due to unforeseen circumstances.
* A verified quality issue is confirmed after review.
* An incorrect product was delivered and a replacement cannot be arranged.

Refunds are issued at our sole discretion after verification.

4. Replacement Policy

Where possible, we will prioritize providing a replacement instead of a refund for:

* Damaged cakes.
* Incorrect products.
* Missing items.
* Quality-related issues confirmed by our support team.

Replacement deliveries are subject to product availability and delivery feasibility.

5. Order Cancellation

# Before Preparation

Orders may be cancelled for a full refund if cancellation is requested **before preparation of the cake or gift has begun**.

# After Preparation

Once the order has entered preparation, baking, customization, or dispatch, cancellations are generally **not eligible for a refund** because the products are made specifically for your order.

6. Customized Cakes

Customized cakes, photo cakes, designer cakes, and personalized products are made according to customer specifications and **cannot be cancelled, returned, exchanged, or refunded** after preparation has started unless they arrive damaged or materially different from the confirmed order.

7. Delivery Attempts

If delivery cannot be completed because:

* the recipient is unavailable,
* an incorrect address or phone number was provided,
* entry to the delivery location is denied, or
* the recipient refuses delivery,

the order will be considered fulfilled. Refunds or replacements will generally not be available in such cases.

8. Non-Refundable Situations

Refunds or exchanges are not available for:

* Minor design or decoration variations resulting from handmade preparation.
* Slight differences in color due to screen settings.
* Changes requested after the order has been prepared.
* Delays caused by weather, traffic, natural disasters, strikes, or other events beyond our reasonable control.
* Incorrect delivery information provided by the customer.

9. Refund Processing

Once approved, refunds will be processed:

* To the original payment method whenever possible.
* Within **5–10 business days**, depending on your payment provider or bank.

10. Contact Us

For refund or replacement requests, please contact our customer support with:
At – info@lucknowcakes.in

* Order Number
* Name
* Contact Number
* Description of the issue
* Supporting photographs or videos

We aim to resolve all genuine concerns as quickly and fairly as possible.

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**LucknowCakes.in** reserves the right to amend this Refund & Exchange Policy at any time without prior notice. The latest version published on the website shall apply.